Refund policy

Refund Policy

We want every SnowSquish order to bring a smile. If it does not, you are covered by a 30-day money-back guarantee.

How the 30-day guarantee works

You have 30 days from the day your order is delivered to ask for a refund. A calendar must come back unopened, with every door still closed, in its original box. A SnowSquish Buddy must come back unused, in its original wrap. We refund the full price you paid for the items you return.

How to ask for a refund

1. Email support@snowsquish.com with your order number and the reason for your return.
2. We will reply with the return address and next steps. Please do not send items back before you hear from us.
3. Ship the item back to us. You pay the return shipping cost, unless the item arrived damaged, faulty or incomplete.
4. Once we receive and check your return, we send your refund to your original payment method within 5–10 business days. Your bank may need a few more days to show it.

Damaged, faulty or missing items

If your calendar arrives damaged, a squishy is faulty, or a door is empty, email support@snowsquish.com with your order number and a photo. You can tell us up to 30 days after delivery or until December 31, 2026, whichever is later, so you are covered while the doors are being opened. We will send a replacement or a refund, whichever you prefer. You never pay return shipping for a damaged, faulty or missing item.

Gifts

Refunds always go back to the original payment method, so a refund for a gift goes to the person who paid.

Questions

Email support@snowsquish.com. We reply within 24–48 hours on business days.