Shipping policy

Shipping Policy

Free shipping

Shipping is free on every order. No minimum, no code needed.

Processing time

We pack and ship orders within 1–2 business days (Monday to Friday, not counting holidays). Orders placed on weekends or holidays are packed starting the next business day.

Delivery time

In the United States, most orders arrive within 5–8 business days after they ship. That is about 6–10 business days from the day you order. These are estimates, not promises.

We also ship to many other countries. International orders usually arrive within 7–15 business days after they ship. Your country may charge import taxes or fees.

Tracking

When your order ships, we send you an email with your tracking number. You can follow your package on our Track Order page. Tracking can take 24–48 hours to show updates.

December 1 and Christmas

To open door 1 on December 1, please order by mid-November. For US delivery before Christmas, we recommend ordering by December 10 to be safe. Carriers can be slower during the holidays, so we cannot promise an exact delivery date.

If we are running late

If we cannot ship your order within the time stated above, we will email you before that time with a new shipping date. You can choose to wait, or cancel your order for a full refund.

Lost or damaged parcels

If your tracking has not moved for 7 business days, or your package is lost or arrives damaged, email support@snowsquish.com with your order number. We will send a replacement or a full refund, whichever you prefer.